> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trusapien.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Connect your Freshdesk data so your Agents can search and reference it through Knowledge Grounding

Connect your Freshdesk instance so your Agents can access tickets, knowledge base articles, and customer support data.

<Info>
  Once connected, your Agents can search tickets, knowledge base articles, and contacts from Freshdesk through [Knowledge Grounding](/overview/platform/knowledge-grounding). You control which Connectors are active for each conversation: toggle Freshdesk on or off from the Knowledge Grounding filter in the chat input bar.
</Info>

## Setting up

<Steps>
  <Step title="Navigate to your Connections page">
    Go to Settings, then open the Connections tab. Find Freshdesk in the list of available connectors.
  </Step>

  <Step title="Get your API key">
    In Freshdesk, click your profile icon > Profile Settings. Your API key is displayed on the right side of the page.
  </Step>

  <Step title="Enter your details">
    Provide your Freshdesk domain (e.g., `yourcompany.freshdesk.com`) and API key. Save to connect.
  </Step>
</Steps>

## What your Agents can access

Once connected, your Agents have access to tickets, knowledge base articles, and contacts from Freshdesk. This content becomes searchable through Knowledge Grounding and is referenced when relevant to your requests.

Your Freshdesk data works alongside your other connected tools and [Vault documents](/overview/platform/vaults) to give your Agents a comprehensive view of your organization's information.

<Note>
  Having trouble setting up this Connector? Contact us at [support@trusapien.com](mailto:support@trusapien.com).
</Note>

<CardGroup cols={2}>
  <Card title="Knowledge Grounding" icon="magnifying-glass" href="/overview/platform/knowledge-grounding">
    How your Agents search your connected data
  </Card>

  <Card title="All Connectors" icon="plug" href="/connectors/overview">
    Browse all 39 available Connectors
  </Card>
</CardGroup>