> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trusapien.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect your Zendesk data so your Agents can search and reference it through Knowledge Grounding

Connect your Zendesk instance so your Agents can access tickets, articles, and customer support context.

<Info>
  Once connected, your Agents can search tickets, help center articles, and comments from Zendesk through [Knowledge Grounding](/overview/platform/knowledge-grounding). You control which Connectors are active for each conversation: toggle Zendesk on or off from the Knowledge Grounding filter in the chat input bar.
</Info>

## Setting up

<Steps>
  <Step title="Navigate to your Connections page">
    Go to Settings, then open the Connections tab. Find Zendesk in the list of available connectors.
  </Step>

  <Step title="Enter your Zendesk details">
    Provide your Zendesk subdomain (e.g., `yourcompany.zendesk.com`), your email, and an API token generated from Zendesk Admin > Apps and Integrations > APIs.
  </Step>

  <Step title="Complete the connection">
    Save your settings. Your Agents will begin indexing your Zendesk content.
  </Step>
</Steps>

## What your Agents can access

Once connected, your Agents have access to tickets, help center articles, and comments from Zendesk. This content becomes searchable through Knowledge Grounding and is referenced when relevant to your requests.

Your Zendesk data works alongside your other connected tools and [Vault documents](/overview/platform/vaults) to give your Agents a comprehensive view of your organization's information.

<Note>
  Having trouble setting up this Connector? Contact us at [support@trusapien.com](mailto:support@trusapien.com).
</Note>

<CardGroup cols={2}>
  <Card title="Knowledge Grounding" icon="magnifying-glass" href="/overview/platform/knowledge-grounding">
    How your Agents search your connected data
  </Card>

  <Card title="All Connectors" icon="plug" href="/connectors/overview">
    Browse all 39 available Connectors
  </Card>
</CardGroup>