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Connect your Gong account so your Agents can access call recordings, transcripts, and conversation intelligence.
Once connected, your Agents can search call recordings, transcripts, and deal data from Gong through Knowledge Grounding. You control which Connectors are active for each conversation: toggle Gong on or off from the Knowledge Grounding filter in the chat input bar.

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Setting up

1

Navigate to your Connections page

Go to Settings, then open the Connections tab. Find Gong in the list of available connectors.
2

Get your API credentials

In Gong, go to Settings > API. Generate an API key pair (Access Key and Secret Key).
3

Enter your credentials

Provide your Gong Access Key and Secret Key. Save to connect your call data.

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What your Agents can access

Once connected, your Agents have access to call recordings, transcripts, and deal data from Gong. This content becomes searchable through Knowledge Grounding and is referenced when relevant to your requests. Your Gong data works alongside your other connected tools and Vault documents to give your Agents a comprehensive view of your organization’s information.
Having trouble setting up this Connector? Contact us at support@trusapien.com.

Knowledge Grounding

How your Agents search your connected data

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