Once connected, your Agents can search tickets, help center articles, and comments from Zendesk through Knowledge Grounding. You control which Connectors are active for each conversation: toggle Zendesk on or off from the Knowledge Grounding filter in the chat input bar.
Setting up
Navigate to your Connections page
Go to Settings, then open the Connections tab. Find Zendesk in the list of available connectors.
Enter your Zendesk details
Provide your Zendesk subdomain (e.g.,
yourcompany.zendesk.com), your email, and an API token generated from Zendesk Admin > Apps and Integrations > APIs.What your Agents can access
Once connected, your Agents have access to tickets, help center articles, and comments from Zendesk. This content becomes searchable through Knowledge Grounding and is referenced when relevant to your requests. Your Zendesk data works alongside your other connected tools and Vault documents to give your Agents a comprehensive view of your organization’s information.Having trouble setting up this Connector? Contact us at support@trusapien.com.
Knowledge Grounding
How your Agents search your connected data
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