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Connect your Freshdesk instance so your Agents can access tickets, knowledge base articles, and customer support data.
Once connected, your Agents can search tickets, knowledge base articles, and contacts from Freshdesk through Knowledge Grounding. You control which Connectors are active for each conversation: toggle Freshdesk on or off from the Knowledge Grounding filter in the chat input bar.

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Setting up

1

Navigate to your Connections page

Go to Settings, then open the Connections tab. Find Freshdesk in the list of available connectors.
2

Get your API key

In Freshdesk, click your profile icon > Profile Settings. Your API key is displayed on the right side of the page.
3

Enter your details

Provide your Freshdesk domain (e.g., yourcompany.freshdesk.com) and API key. Save to connect.

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What your Agents can access

Once connected, your Agents have access to tickets, knowledge base articles, and contacts from Freshdesk. This content becomes searchable through Knowledge Grounding and is referenced when relevant to your requests. Your Freshdesk data works alongside your other connected tools and Vault documents to give your Agents a comprehensive view of your organization’s information.
Having trouble setting up this Connector? Contact us at support@trusapien.com.

Knowledge Grounding

How your Agents search your connected data

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